Error trying to fill tax details to accept payments

[Abstractw]

Hello, I'm trying to get my shopify payment, they ask me to fill my tax details with my EIN, SSN etc.

The problem is that my LLC is owned by me (a foreigner citizen to the US) so I don't know what to do, I have everything, every papers, even an american bank account for tax purposes but still I get an error with "try again later" but I keep getting this error.

Attached a screenshot.

[Greta]

Hi there, @Abstractw!

Thank you for your post, I'm happy to share some information with you.

Typically, when you open a US Shopify Payments account, you are required to provide all 9 digits of your SSN as verification. There is no way to bypass this step on sign up, which is why you were receiving those errors. Merchants can refer to the US Shopify Payment Terms of Service: Section B-3 for any legal related inquiries surrounding this topic.

If you don't have a personal tax ID from the US, you aren't able to apply for a Shopify Payments account through the admin, but you may be eligible for a manual review. In order to be eligible, you need to confirm that you have all of these documents:

• Government issued photo ID (driver's licence, passport, etc. - non-US ID may be accepted)
• A Tax ID in the United States:
  1. EIN if the merchant is LLC/Corp
  2. SSN if merchant is Sole Proprietor
• Business registration document (Registered in the US with the government)
• Proof that the business is actually operating from the US. This can include tracking showing they are shipping from the US or proof of a physical US address (not a forwarding address), or more, at our team's discretion. Please note that a bank statement is not a valid proof of address.
• A USD checking account, opened with a real US banking institution, located on US soil. Virtual banks and currency services will not work for this, it has to be a real US bank

If you can confirm that you meet all these requirements and have the documentation available, you can create a support request through the Help Center to get that process started. When you connect with one of our Support Advisors (through email, live chat, or callback) you can let them know that you want to apply for a US Shopify Payments bank account but don't have a personal tax ID in the States, and they will escalate your request to our tax team. Please only share these tax/business documents with our tax team when requested, to ensure the security of your information.

I hope this helps, and please let me know if you'd like any further clarification. 

[renkakaiwa]

Hi Greta I'm also having trouble updating my tax information. Every time I press submit, nothing happens after I've put everything in correctly. What should I do?

[Greta]

Hi, @renkakaiwa!

Thanks for reaching out. From what you're describing, you may be experiencing a local issue. I recommend first clearing your cache and cookies and/or using an incognito window and submitting the information again. If you're still having trouble, please reach out to us through the Help Center so we can investigate further! Simply enter the details of your issue into the chat assistant and click I still need help to be connected with a Support Advisor. 

Please let me know if there's anything else I can help you with!

[tsierra7777]

I am getting the same error. I’ve been trying for days on my phone and on my laptop. When I enter my social and select Individual/sole proprietor option, hit submit, it loads and doesn’t go through. I’ve made my first sale and not sure if I will receive payout because of this. Please advise.

[Blair]

Hi @tsierra7777,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this, to ensure it gets resolved. To confirm, have you given the troubleshooting steps outlined above a try?

If not, I'd encourage you to do so. This will allow us to determine whether the issue is related to your browser or Shopify directly. For ease, I've done ahead and outlined those steps below for you to complete:

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try Another Device (i.e a cell phone).
• Try using Another Broswer (i.e Safari, Chrome, or Firefox).
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the error continues, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

The connect with us, you can: 

• Head over to our Help Center.
• Enter into the chat box Contact Support.
• Log into your shop.
• Select one of the available support options.

Please let me know if you have any other concerns.