Error while trying to print the shipping labels

[Isabel_G]

Anyone else having issues printing the labels? I am getting the following error:

<Error>

<Code>AccessDenied</Code>

<Message>Access denied.</Message>

<Details>We're sorry, but this service is not available in your location</Details>

</Error>

[Sophia]

Hey, @Isabel_G!

Are you still seeing this error, or were you eventually able to print a label? If the error message persists, I recommend following these troubleshooting steps:

• try another browser or device
• try purchasing a label through the Shopify app
• check for browser updates and/or software updates
• clear your browser's cache

I couldn't find any other reports of this particular error message, so I'm hoping that the troubleshooting steps above help you resolve the issue. If you're still unable to purchase a label, please get in touch with our team through the Shopify Help Center so we can have a look at the account with you.

[Isabel_G]

Hello Sophia,

Thanks for replying. I actually contacted Technical Support and when I was chatting with him the problem disappeared, it looks like it was a momentary glitch on your side.

Thanks,

Isabel

[Sophia]

Thanks for the update, Isabel! I'm glad to hear that the problem disappeared.