Exchanges showing as returns and showing incorrect sales data.

Exchanges showing as returns and showing incorrect sales data.

JemmaGF
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We have started using the built in exchange feature in Shopify to streamline our processes but this is causing issues with our reporting. 

All exchanges show as "Returns" in our reporting inflating the figures showing returns as 30% or more when the actual number is closer to 5%. 

 

Is there a way to process exchanges in Shopify that shows the data correctl

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