Explain charges for canceled orders

RockItCool
Excursionist
21 0 6

Scenario:

A customer makes an order then 2 minutes later cancels that order.

 

Why do I still get charged a fee??

How many hundreds of dollars have I paid for this obvious mistake in calculating fees??

 

Paypal refunds the fee when an order is cancelled.

Shopify.. do the same.

Replies 2 (2)
RockItCool
Excursionist
21 0 6

Not one word from Shopify??

Just last night I had 3 orders cancelled and again I was charged a fee for each one.

 

Is that right? Is that the right thing to do??

 

Amazon refunds the fees, Paypal refunds the fees. Get with the program Shopify or justify why you charge fees even if the order is cancelled.

Tatjana_Manerov
New Member
8 0 0

I faced the same problem recently and this is absolutely disappointing. Perhaps we shall open a petition against Shopify's new rules about non-refunded fees for cancelled orders. Would you sign this kind of petition if we'll have it?