Hi there, I just noticed today as sales have been much slower than usual that the Express Checkout is all grey and not showing.
Screenshots attached, I pressed Apple Pay, it’s then taking me to the checkout screen (instead of via Apple Pay) and the boxes are grey.
theme is Sense
Would you be able to try and attach screenshots again? They did not seem to come through this time.
Also, if you could share the direct link to your store, I could have a closer look at the checkout itself.
Also, double check your Settings > Payments and make sure that everything is set up properly.
Thanks for including those!
Are you finding this occurs on both mobile and desktop, or just mobile?
Also, just to rule out if this is a theme issue, can you check if on one of our fresh free themes here and see if the same is happening?
Thanks Lana - at the moment I only have access to check on mobile. I have noticed it on other shopify sites too so not sure if it’s a wider issue or an issue just on my device
I just had a look at your store from a mobile device myself, and for me all of the Express checkout buttons show up fine.
Could you try it using multiple browsers on your phone, and if possible, an alternate internet connection?
It appears that this issue is just local to you.
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