Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
I am on the Dawn 13.0 theme. I recently (maybe 2 months ago) updated from 8.0 version. The same week I did this, my Facebook ads quit working and are no longer tracking correctly. The pixel is at least triple tracking each event and the numbers are all crazy wrong. I have an ads specialist that can’t figure it out and he has also brought Facebook help into the problem and they couldn’t figure it out either.
Could this have something to do with the theme update? Did I not get something switched over correctly? I know that it said something about edits to the code not automatically updating and I am sure I missed something there (I just don’t know what). Obviously I am not good at a lot of this technical stuff and just figure out enough to get by. Please help if it is something I could have done wrong. 🙏🏼
Hi, I had the same issue happened to me. What you need to do it put your meta tag code again in your theme.liquid and then need to add your website again in your ads, it removed mine. I just got off the phone with facebook and they walked me through it. They told me it will track from going forward. If you found any other info, please let me know as well!!
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