Who has been successful with the alleged "guru's" reading from a script but unable to help?
Who has been waiting days and weeks for technical support to resolve an issue?
Why has Shopify been dealing with the same issue for the past 2 years with no fix?
I set up my Shopify store with no issue over a year ago. Out of nowhere the FB Shop just stopped. No catalog. No IG tagging, Nothing. This was almost 3 weeks ago. I have called 2-3x per day and each time I am given the same lame excuse of an answer. I do not understand what type of "techs" work at this company. I do not understand why a "tech" or low level "guru" both of whom who have access to the account cannot oversee and fix the problem. I am continuously paying a monthly fee for no service. What type of business practice is this? Is Shopify to big to think they won't fail? This company has the worst customer service and the most inept people answering their phones. They are not "guru's" but idiots, plain and simple. Why would a company allow not hundreds but thousands of customers with the same issue to post in these forums where nothing gets done? I guess we will move on to week number 4 of no resolve. Just an absolute f'in nightmare. If anyone has an easy fix to move my Shopify account to a reputable alternative ecommerce vendor, please post. If there is a customer who managed to fix their account, please post.
@Charlush - Not sure there was a question in there but would be happy to help! What's the issue and please include as much detail as is relevant.
Also, those of us that help merchants with troubleshooting at no cost on the forum (I am not paid by Shopify) would appreciate you refrain from calling people idiots. Doesn't really help solve problems 🙂
Either way, kick over your technical issue and I'll see what I can do!
I have the same problem. I can no longer tag new products in my Instagram page. I can still tag the old products, though. I have also tried to uninstall and reinstall Facebook channel from my Shopify. But that doesn't work either.
Hey I am having the same issues. The facebook shop on Shopify is exactly what I want my facebook shop to look like BUT most of the items are showing up under all products and not the individual collections. Also I have added products the have now been "processing" over 72 hours? I am at a loss for this connection and was so excited about it to start with. Please help. The last call with Shopify I was told if was a Facebook issue and I would need to discuss with them....
I am having the same issues. The facebook shop on Shopify is exactly what I want my facebook shop to look like BUT most of the items are showing up under all products and not the individual collections. Let me know what is the problem.
Y'all are all doing better than me! When I select "Open Sales Channel" I get a blank screen once I install FB app when supposedly I should see something that says "get started" I actually found a contact number and called someone at customer service. Hopefully this was a real cust service agent b/c I gave permissions to my site for him to fix the issue that he saw.
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