Facebook can’t publish a shop from Shopify Commerce Account

New Member
12 0 0

Hi! Can you help us with our issue please we tried to connect our Shopify site to our Facebook account but we got denied.  

This is the reason why we can't connect:

Unfortunately, your commerce account Shopify Commerce Account doesn’t comply with our Commerce Eligibility Requirements, so your shop will not be visible to customers. You can’t publish your items.

This is the link to our shop: www.phoneassured.myshopify.com

I have checked the list of the products that are not allowed but what we sell is not included in the list, so I wonder why we got denied. Thank you!





Replies 2 (2)
Shopify Staff
Shopify Staff
2454 173 336

Hi there @chrissa17!

Don here from Shopify.

Thanks for outlining your issue here and for sharing the specific error message you encountered, that's really helpful!

This messaging is coming from Facebook directly, as they would be the ones reviewing stores and responsible for approving or denying their presence on that platform.

If you feel their decision has been made in error, you can click 'Request review from Facebook' or you can check out this link for more info on any potential issues with your account there.

Facebook should be able to take another look at this for you or you might be able to see anything they have flagged for your account on the link above.

All the best!




Don | Social Care @ Shopify 
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New Member
2 0 0

Even the review option is blocked??? Pls help!!