Facebook chanel problem

Erigone
Excursionist
26 0 12

Hi! 

I have a big problem. I am trying to connect Facebook Channel and at the very last step which is 'sells a count on facebook' I can't do it and it says that Facebook and Instagram shopping are unavailable in my region. I am temporarily in Iceland but I have a company in Poland and I want to sell there.

Can anyone help with this? 

Reply 1 (1)
Trevor
Community Moderator
3105 402 634

@Erigone 

 

Instagram Shopping is available for store owners in Poland; however, not store owners in Iceland. As per Instagram's help page:

 

"If you’re temporarily located outside of an available market (such as for travel), you may also lose the ability to tag products. It may take up to 2 weeks for your account to regain access." 

 

I suspect your IP is the issue here as you're located in an unsupported country, despite operating from a supported country. You should have the ability to enable the channel once you've returned to Poland. 

 


Trevor | Community Moderator @ Shopify 
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