FROM CACHE - en_header

Facebook Initiate Checkout event (and others) not firing

kevinmoyer
Tourist
10 0 0

Hi there,

At some point recently (not sure when), we started having issues with Facebook events firing in Shopify Checkout.

Specifically, we aren't seeing Initiate Checkout events coming through. They also aren't showing up in Facebook's Pixel Helper.

Additionally, we're also seeing some (but not all) Purchase events getting missed.

I can isolate this as a Shopify issue cause we're using Recharge for our subscription option, and all of those events are firing properly.

Can someone help?

 

 

Reply 1 (1)
YdavidPS
Excursionist
15 0 4

hi,

I am facing the same issue

were you able to resolve it?