Facing a 500 server error at login, any solutions?

[LisaArsenault]

Can someone help me, I had access to my stores this morning, but now i can't log in, all it's giving me is a 500 error. I went to the satus page and am not seeing any errors. What can I do?

[Blair]

Hi @LisaArsenault,

Thank you for reaching out to the Community! I'm happy to provide some assistance with accessing the Shopify admin.

Our Developers were made aware of an issue impacting users from accessing the Shopify admin, but it has since been resolved. In the case that you continue to receive this error, please attempt the following local troubleshooting steps: 

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device. 
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it's resolved as quickly as possible. 

Please let me know if you have any other questions or concerns. 

[Cassbessa]

Hi 

I’m having the same problem but none of the troubleshooting is working. Please assist

[smitb]

i also find same issue we do all this steps but not able to access account 

[Blair]

Hi @smitb and @Cassbessa,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.

Our Developers are aware of this issue that's impacting merchants like yourself across the platform. Not to worry however, as it has been advised that it is slowly recovering and should no longer be experiencing that error. 

If you continue to see the error, please connect with us directly. This will allow our support team to investigate further and ensure it gets resolved as quickly as possible. 

To connect, you can: 

• Head over to our Help Center. 
• Enter into the chat box Contact Support.
• Log into your shop.
• Select one of the available support options.

Please let me know if you have any other questions or concerns. 

[JuliaAysina]

Good evening,

Have the same problem today. Cannot enter the server. See the 500 error after login

[Belinhome]

I am waiting 30 mins no one answering me.

[Belinhome]

I am having the same. Issue is not solve and still got same error. tried other device, incognito and other browser.

[Blair]

Hi @Belinhome,

Thank you for the prompt response and giving those steps a try. If you're still unable to log into your shop, I'd encourage you to please connect with us directly. This will allow our support team to investigate further as I don't have access to any account information through the Community. This will allow them to take a closer look and ensure it gets resolved as quickly as possible. 

To connect, you can: 

• Head over to our Help Center. 
• Enter into the chat box Contact Support.
• Log into your shop.
• Select one of the available support options.

Please let me know if you have any other questions or concerns. 

[jameslai]

@Blair same here, the worst thing is I can't login into my shop while I'm in the contact support chat box

any solution?

[silvia88]

meeee tooooo!!! can not access my shop, it's pass about 1 hours.....!!!!