Failed to load the page

Failed to load the page

jaytrang
Visitor
1 0 0

Hi all, i'm new to Shopify and signed up for a trial site. I'm trying to edit the default theme called Dawn, and right off the bat it says:

Screenshot 2025-01-02 at 11.48.07 AM.png


i'm just trying to customize / edit the them so I can learn the functionality of Shopify. Is there an issue with the theme? Do I need to connect my own domain registrar or change something in the settings before proceeding with customizing / editing this theme? I just find it very odd. 

I've tried refreshing the page, logging out and logging back in. 

What do I need to do? 

Any help would be greatly appreciated.

Replies 2 (2)

DaisyVo
Shopify Partner
2405 302 345

Hi @jaytrang 

 

Could you please re-download the theme from the theme store and see if it works? 

 

Please let me know if it works. Thank you!

 

Best,
Daisy - Avada Support Team.

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DaisyVo
Shopify Partner
2405 302 345

Hi @jaytrang 

 

Not sure if it works now? 

 

Looking forward to hearing from you soon. Thank you! 

Please let us know if our reply is helpful by giving it a Like or marking it as a Solution!

Avada SEO & Image Optimizer - The #1 SEO solution