FB Account Linked with Commerce Manager Disabled

FB Account Linked with Commerce Manager Disabled

Seancorc123
Visitor
2 0 0

Hi,

My Facebook account connected with my commerce manager was disabled (see screenshot below). I already setup the Facebook & Instagram sales channel on Shopify using this account. I created a new Facebook business account to try and get back on Meta shop but now when I try to connect that account to my Shopify I get an error saying "This Shopify store already has a catalog". 

I know the answer would typically be to delete the catalog in the old FB Commerce manager account but I don't have access to my commerce manager because the FB account is disabled. Facebook is zero help (can't find a way to talk with anyone) and I am pretty lost on what to do from here. Any guidance would be much appreciated.

I'm almost at the point of seeing if I can create a whole new Shopify store but not sure if that's even feasible or if that would mean losing all the data I currently have. Massive headache. If anyone has any perspective or guidance would be very appreciated.

 

Screenshot 2024-01-30 at 2.44.14 PM.png

Screenshot 2024-01-30 at 4.07.57 PM.png

 

 

EDIT:

For anyone else having this issue - I went to the Facebook & Instagram sales channel in Shopify then to settings then there was an option to disconnect the catalog from there. That seems to have worked but still syncing some info.

Replies 5 (5)

Eileen_An
New Member
4 0 0

Hi,

Did you find a solution to this yet? Because I have actually been on the phone with Facebook over 5 times right now and I can confirm they are of no help. the option to disconnect the catalog in Shopify I can't seem to find. At least, I can disconnect, but as soon as I connect again, I get the same notification when I want to tag my products that this product isn't using the domain I selected for my store in IG.
Starting (no, already am) to get desperate as well. Hope you have the answer! 

 

Don
Shopify Staff
2787 199 398

Hi there, @Eileen_An!

 

As you may already have done, first you would need to go to your Settings in the Facebook Channel, and click on the "Deactivate Shop" button. 

 

After you have disconnected your store you can change the Page/Instagram Account if you go to the "Overview" page and click on "Start Setup" to select the new Business Assets to connect to instead. 

Don | Social Care @ Shopify 
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Eileen_An
New Member
4 0 0

Hi Don,

 

Thanks for your reply. I have attached a screenshot to show that I can't seem to do that. Is there anyway I can get support via a call? 

Screenshot 2024-03-14 at 10.11.52.png

Seancorc123
Visitor
2 0 0

There should be a "deactivate shop" button at the bottom of the page

Screenshot 2024-03-18 at 12.35.17 PM.png

Eileen_An
New Member
4 0 0

Hi! Thanks for thinking along. Unfortunately, I already tried that once and when I reconnect, the domain remains connect again to the other FB account.