FB pixel is not working when I change Customer privacy

simkienedaiva
Visitor
2 0 1

I installed pixel via FB channel, and It's working when Customer privacy set on "Collect before consent". But when I change it on "collect after consent" (GDPR requirements) it is not working .

Does/Did anyone has the same issue?

Thank you in advance.

 

customer privacy.png

 

Replies 3 (3)

JessicaRabbit
Visitor
2 0 0

I have exactly the same problem. Did you figure out any solution to this? I tried changing the privacy banner app but it did not help.

simkienedaiva
Visitor
2 0 1
hi, yes I finally did! Actually I asked for help with the GDPR apps( Pandectes
GDPR Compliance
<> ) .
They fixed everything. Their answer was " Your store is now
GDPR-compliant, only strictly necessary cookies fire on it prior to
consent! ". And the pixel is working now!
Good luck!
JessicaRabbit
Visitor
2 0 0

Super, thank you for the tip! The privacy banner was the issue for me as well. I switched to Consentmo and everything works perfectly!