Filters does not work in Prestige Theme Help please.

[artronauts]

Hi everyone,

I’m facing an issue with product filters on my Shopify store. Previously, I had filters set up using tags like Colour_Blue, Colour_Red, and Shape_Rectangle. The color filters displayed as swatches (round icons), and the shape filters worked as separate categories. This setup allowed my customers to filter products easily.

However, after updating the Prestige theme, none of these filters work anymore. I had to disable the filter functionality, and as a result, my customers couldn’t find their desired products and stopped purchasing, which negatively impacted my sales.

I’ve attached two screenshots for reference. One shows how the filters were set up before, and the other shows the current situation.

Is there a way to fix this without manually updating around 1000 products? I’d greatly appreciate any guidance or support.

Thank you!

Second image is how I want it look

 

 

[artronauts]

@KetanKumar @Made4uo-Ribe 

[KetanKumar]

@artronauts 
Sorry you are facing this issue,
It would be my pleasure to help you.
Please share your site URL,
I will check out the issue and provide you with a solution here.

[artronauts]

Hi Ketan,

www.artronauts.co.uk

Many thanks

[KetanKumar]

@artronauts thanks for URL

but sorry i can't see your filter option in collection page can you just enable in theme customization option 

maybe you have check official url https://support.maestrooo.com/article/729-products-filtering

[artronauts]

Hi Ketan,

I just opened the filter. Could you please kindly check?

Many thanks,

[KetanKumar]

@artronauts yes i have checked its work can you please show me issue screenshots or video?

[artronauts]

I've attached in the first comment,
The filters were look like:
By Shape
-Rectangle
-Round
-Square

By Colour
Black
Grey
White
etc..

now all the tags look like in the website.. as you can see.

many thanks,

[Made4uo-Ribe]

Hi @artronauts 

We can do this, but we will need to charge a fee for our time. Let us know if you’re interested. Thanks!

[artronauts]

Hi @Made4uo-Ribe , unfortunately I can not afford this in this situation 😞

Thank you for your effort.

[artronauts]

Actually it was easy to do it but somehow it has changed. I can make it if you can teach me, many thanks