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My website was flagged for Misrepresentation on Google Merchant Center. I've reviewed their policy and nothing obvious stands out. I tried to reach out to find out more details and they keep referring me back to their policy.
I'm wondering if it is because technically there are 2 sites to my store. I have a brick and mortar retail store but I recently made a shopify store so I could post products online. Only a very limited selection of my products are online so I don't want it to discourage people from visiting my actual store. Do you think this could trigger the misrepresentation violation? Also is there any way around it?
This is my store: https://soulsupplycatholic.com/
Solved! Go to the solution
This is an accepted solution.
Having multiple websites can be a reason for suspension yes.
But if you have 1 website that is for online and shows your actual store, that will not be an issue. (just having 2 sites can be.)
Your missing a contact link in the footer, make sure to add your business address, email, phone, business hours
As well as on a contact page, on your contact page you just have a form, you need to add all the other contact details.
To view a product page, it is asking me to enter a wholesale passcode, this is nto allowed. You need to allow everyone to purchase from your store.
This is an accepted solution.
Having multiple websites can be a reason for suspension yes.
But if you have 1 website that is for online and shows your actual store, that will not be an issue. (just having 2 sites can be.)
Your missing a contact link in the footer, make sure to add your business address, email, phone, business hours
As well as on a contact page, on your contact page you just have a form, you need to add all the other contact details.
To view a product page, it is asking me to enter a wholesale passcode, this is nto allowed. You need to allow everyone to purchase from your store.
Thank you for your help! I updated my business information as you noted and after that it was approved.
Congratulations!
Hello @SoulSupply
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