Flagged for Misrepresentation in Google Merchant Center

[SoulSupply]

My website was flagged for Misrepresentation on Google Merchant Center. I've reviewed their policy and nothing obvious stands out. I tried to reach out to find out more details and they keep referring me back to their policy. 

I'm wondering if it is because technically there are 2 sites to my store. I have a brick and mortar retail store but I recently made a shopify store so I could post products online. Only a very limited selection of my products are online so I don't want it to discourage people from visiting my actual store. Do you think this could trigger the misrepresentation violation? Also is there any way around it?

This is my store: https://soulsupplycatholic.com/

[EmmanuelFlossie · Accepted solution]

Having multiple websites can be a reason for suspension yes.

But if you have 1 website that is for online and shows your actual store, that will not be an issue. (just having 2 sites can be.)

Your missing a contact link in the footer, make sure to add your business address, email, phone, business hours

As well as on a contact page, on your contact page you just have a form, you need to add all the other contact details.

To view a product page, it is asking me to enter a wholesale passcode, this is nto allowed. You need to allow everyone to purchase from your store.

[SoulSupply]

Thank you for your help! I updated my business information as you noted and after that it was approved. 

[EmmanuelFlossie]

Congratulations!

[magecomp]

Hello @SoulSupply 

1. Carefully compare the information in your product feed to the corresponding product pages on your Shopify store.
2. Make any necessary changes to your product feed to ensure accuracy and consistency.
3. Clearly communicate this to customers on both platforms if your online and physical stores have different policies or offerings.
4. If you've reviewed your product feed and can't identify the issue, contact Google Merchant Center support directly. They can provide more specific guidance.

While having a physical store and an online store isn't inherently problematic, it's essential to ensure that the information provided in your product feed accurately represents the products available on your Shopify store.