following image IDs do not exist

[Sue2640]

Hi.  I am new to Shopify.  When adding a product manually to my website (using Dawn theme)  i got this message:

There is 1 error with this product:

• The following image IDs do not exist or do not belong to the product: 28389935448115,28389928927283

Can anyone tell me what it means and how to fix it?  And how to identify the item associated with the numbers?

Many thanks  

[ianjh · Accepted solution]

I had this problem and worked out it was caused by product images that were copied when I duplicated a product. Once I removed or replaced those product images, this fixed the problem

[Sue2640]

Thank you, I appreciate your response.  I will try to replace the pics.

[KateG142]

Hi! I know it's an old post, but faced this issue today. It was when I replaced pics on a product, using compressed files for lower size. I have size as a variant on this product and each size (S-M-L) was associated with a picture of the product's collection. When replaced the pics, there was one still showing on sizes, but was removed from the collection (by me). So this was the error coming from. It took me a while to figure out, because with the numbers it's hard to identify the pic. I replaced the old pic on size with one of the recently added. This solved the issue.

[Sue2640]

Hello Kate

Thanks for picking this up and offering your experience. It all helps!

Regards

sue