Forgot Associated Gmail Password (Not Retrievable)

[MTauqeer]

Hi there, 

I forgot my Shopify associated Gmail's Password that is not retrievable. I have all the other details of my store. Please fix this issue as early as possible.
Thanks

[Rick]

Hi @MTauqeer 

Thanks for reaching out here and welcome to the Shopify Community.

It sounds like you are having some issues with the email account that is connected to your Shopify store. Can you confirm if this is preventing you from logging in to your Shopify store? Perhaps you need a two-factor authentication email step which you cannot access?

You mentioned that you have all the other details of your store - if you know your email and password then you can try logging in with these. After logging in, you are free to change the account owner email address to another one of your choosing by following these steps.

Keep in mind, Shopify doesn't have direct control over your Gmail account, so we are not in a position to assist with any account recovery steps for your Gmail account - for this I would suggest contacting Google directly.

If you are still experiencing issues with your account and perhaps need some further assistance with logging in, then I would encourage you to contact our support team here and explain your situation. We can take some details and explain the next steps involved in changing the email address that is connected to your store. 

[MTauqeer]

Can I retrieve my store with Verified Mobile No?

[MTauqeer]

Here's my Store ID
https://silk-merchant-5382.myshopify.com/

[Rick]

Thanks for sharing @MTauqeer 

I would love to be able to help further by assisting you with regaining your account access, however here on the Shopify Community we cannot access any of your account information.

To receive assistance with accessing your account in this situation, I would recommend contacting our support team directly via our help center here. Feel free to choose the 'Can't log in to your Shopify account' option if you are unable to log in directly.

One of our support advisors would be happy to guide you through the process involved and assist with regaining access to your account. Please provide them with the necessary details and any other relevant information about your account that you feel is important, and they will explain the next steps involved.

If there's anything else I can assist with, or if you have any further questions about contacting our team or Shopify in general, just let me know, and I would be happy to assist!