Fulfillment Request Failed 403 Error

JakeTen
Visitor
2 0 0

Hello, I just set up a shop, and on one of the two suppliers I have set, I keep getting an error message emailed to me stating: 

Fulfillment requests from shop 'shopName' fulfillment service 'dropShipper' Fulfillment failed. The requests failed with status code 403 and will not be retried.

 

The fulfillment service is receiving the information, but they are unable to update the orders page in my Shopify account.

 

The last timeline items that displays for the order is:

Fulfillment of 1 item was requested from Fulfillment 'dropShipper'

 

Has anyone run into this or have any suggestions on a fix?

Note: I edited out my shops name and the fulfillment services name.

Replies 3 (3)

Blair
Shopify Staff
1952 258 229

Hi @JakeTen,

 

Thanks for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, have you activated the fulfillment suppliers from within the 'shipping and delivery' section of the Shopify admin? 

 

If so, could you please share a bit more information on the fulfillment service being used? 

 

I look forward to your response. 

Blair | Shopify 
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JakeTen
Visitor
2 0 0

I'm using a dropshipping app called VelvetShip. They are not listed in 'shipping and delivery', but they are listed in 'locations' and 'apps and sales channels' with permissions set to:

Edit orders

All order details for the last 60 days, draft orders, order fulfillments, assigned fulfillment, merchant managed fulfillment, or third-party fulfillment

Edit products

Products or collections

 

 

 

Imogen
Shopify Staff
1713 199 301

Hey there, @JakeTen! Thanks for following up with us here! In order for us to take a deeper look into this situation for you, we're going to need to get you authenticated, so we can access your store information and order information for more troubleshooting. Please use this link to access our Help Portal. From there, start a chat with our AI Assistant, and let them know that you would like to speak to an advisor about this situation impacting your fulfilment errors. They'll be able to get you authenticated, and dig into this issue in your more detail using the store information they can collect once they've authenticated you.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog