Get Back My Domain, I cancelled my suscription and when I came back it dissapeared.

EvaFernandez
New Member
4 0 0

Hi I recently had to taKe a break from my subscription with shopify but since Ive logged back in I've had issues with retrieving my domain I bought through shopify.

 

Need my domain asap, please help.

 

Thanks.

Replies 3 (3)

Blair
Shopify Staff
1853 253 223

Hi @EvaFernandez,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, are you able to clarify when your domain was set to expire?

 

It may simply be that your domain needs to be renewed, but will want to connect with us directly for further investigation. This will allow our support team to take a closer look as we wouldn't have access to account details over the Community. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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EvaFernandez
New Member
4 0 0

I would like to contact Help Center, but due to the fact that my account is from Latin America y hard to me to have support...

Blair
Shopify Staff
1853 253 223

Hi @EvaFernandez,

 

Thank you for the prompt response. To provide some clarification, you should be able to connect with us regardless of where you're located.

 

If you're experiencing an error when attempting to connect with us, could you please share a screenshot? This will allow me to investigate further and provide further guidance on how you can connect with us.

 

If not, you can connect with us directly for further investigation. This will allow our support team to take a closer look as we wouldn't have access to account details over the Community. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any troubles with this. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog