Getting an error 500 loading. Asking me to refresh? Nothing is working

[Nickey12]

Deleted a box on my site and it went to an error 500 message. Told me to refresh and now it's not working. 

[Dan-From-Ryviu]

I got the same issue. I guess the issue of Shopify server but reloaded and try again and it works now.

[Victoria]

Hi, all.

Thanks for reaching out and posting to the Shopify Community.

Earlier today, Shopify experienced intermittent admin errors that caused the following error message: There's a problem loading this page - 500 errors. Our developers have since investigated and resolved the issue. For additional information on the admin issue, please see our Shopify Status Page Incident.

Prior to accessing your admin, I recommend clearing your cache and cookies and rebooting the browser completely.  

If you continue to experience error messages related to this in the admin, please create a support request via the Shopify Help Center so we can troubleshoot effectively. 

Thank you!

[janus369]

Hi

i have same problem. It really made me nervous.

I followed almost all if your instructions and even beyond that, nothing happened.

I cant even access to help center. 
i only can work witj app in my phone.

The fate of Nokia and Viber is waiting for your Shopify! You keep ignoring people! If your payment 1 day gets delay,  you bombard us with yoir collection message but once such technical issue happs u dissapear! 
please fix this soon. 
regards

[Victoria]

Hi, @janus369.

Thanks for joining the thread.

I understand you're unable to access the Shopify Help Center and are receiving the same error message? Could you please share a screenshot of the error message you're seeing? Additionally, can you also advise if you're able to log in and access your Shopify admin?

Earlier today, Shopify experienced some downtime with the Help Center Assistant generating errors and preventing some merchants from being able to access our contact options. However, this issue has since been resolved by our developers, and you should be able to access the Help Center as expected.

Please feel free to share additional questions here and provide screenshots to the questions above. This will better help our team investigate the issue and ensure you're able to access our Help Center.

[janus369]

Subject: Issue Accessing My Shopify Account - "Reload the Page or Try Again Later"

Dear Shopify Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I've been encountering while trying to access my Shopify account.

As per your guidance, I have diligently followed the troubleshooting steps provided in previous correspondence. However, despite my efforts, I continue to encounter the same error message: "Reload the page or try again later."

Here's a summary of the steps I've taken based on your recommendations:

1. I tried using an incognito window and private browsing mode to eliminate potential browser issues. While in incognito mode, I ensured that all browser extensions were disabled. Unfortunately, I still encountered the same error message.

2. I verified that my web browser is running the latest version to rule out any compatibility issues.

3. I attempted to access my account from another device, both on a different computer and a mobile phone, but the issue persisted.

4. I also tried logging in using the Shopify Mobile app, but encountered the same error message.

5. I confirmed that there are no active firewalls or pop-up blockers enabled on my device that could interfere with the login process.

6. I even attempted to switch to a different internet connection (cellular data instead of Wi-Fi) to ensure it wasn't an issue with my internet service provider. However, the problem remained unresolved.

Given that none of these troubleshooting steps have resolved the issue, it appears that the problem is not local but rather related to my Shopify account itself.

I understand that you may not be able to provide account-specific support via the Shopify Community, as per your earlier message. Therefore, I kindly request your assistance in resolving this issue. I am currently unable to access my Shopify account, and this is affecting my business operations.

If you could please investigate this matter further and provide guidance on how to regain access to my account, I would greatly appreciate it. I rely on Shopify for my business, and a prompt resolution to this issue is crucial.

Thank you for your attention to this matter, and I look forward to your assistance in resolving this issue.

Sincerely,

[janus369]

[janus369]

I do not have any problem with logging in with app in my iPhone. I can even log in in general & security basic setting but not in my store panel from any desktop and other devices, neither at following link in Shopify help. 

 https://help.shopify.com/en/questions?utm_campaign=auth&utm_content=en&utm_medium=web&utm_source=com...

 this is so frustrating Shopify is not responsive and put too much unnecessary barriers to log in . 

Shopift no longer accepts emails at support@shopify .com. literally there is no way of communication  once we stuck. It is a dictating one way  service provider without considering consumers right ! if you pay Shopify 1 day late payment, they will bombard you with announce and alert but once you need them, no body is accessible  . I am loosing alot not accessing my store and I need sales!!!

[Victoria]

Thank you for following up with my message, @Nickey12.

I appreciate you providing detailed context and going through each troubleshooting method. I definitely understand the importance of having this issue resolved and being able to successfully log into your account via a desktop device. I know this is crucial to access your Shopify admin to resume business.

Since we have ruled out all troubleshooting issues via the community forum, the next best course of action is to get in touch with our support team via the Shopify Help Center. This is because your account will be safely and securely authenticated so our specialized teams can take a look at the backend and your account settings. When accessing the Help Center, you will need to communicate with the Help Center Assistant to get in touch with our support team.

If you need help accessing the Help Center, please share your questions in this thread.

[janus369]

Subject: Issue Accessing My Shopify Account - "Reload the Page or Try Again Later"

Dear Shopify Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I've been encountering while trying to access my Shopify account.

As per your guidance, I have diligently followed the troubleshooting steps provided in previous correspondence. However, despite my efforts, I continue to encounter the same error message: "Reload the page or try again later."

Here's a summary of the steps I've taken based on your recommendations:

1. I tried using an incognito window and private browsing mode to eliminate potential browser issues. While in incognito mode, I ensured that all browser extensions were disabled. Unfortunately, I still encountered the same error message.

2. I verified that my web browser is running the latest version to rule out any compatibility issues.

3. I attempted to access my account from another device, both on a different computer and a mobile phone, but the issue persisted.

4. I also tried logging in using the Shopify Mobile app, but encountered the same error message.

5. I confirmed that there are no active firewalls or pop-up blockers enabled on my device that could interfere with the login process.

6. I even attempted to switch to a different internet connection (cellular data instead of Wi-Fi) to ensure it wasn't an issue with my internet service provider. However, the problem remained unresolved.

Given that none of these troubleshooting steps have resolved the issue, it appears that the problem is not local but rather related to my Shopify account itself.

I understand that you may not be able to provide account-specific support via the Shopify Community, as per your earlier message. Therefore, I kindly request your assistance in resolving this issue. I am currently unable to access my Shopify account, and this is affecting my business operations.

If you could please investigate this matter further and provide guidance on how to regain access to my account, I would greatly appreciate it. I rely on Shopify for my business, and a prompt resolution to this issue is crucial.

Thank you for your attention to this matter, and I look forward to your assistance in resolving this issue.

Sincerely,