Gift Certificate scheduled date

[Geppux]

Hi,

I have a customer that bought a gift certificate in the dawn theme; He choose to send this certificate as a gift and inserted a scheduled date. Now he asked us to change this date but I can not find a way to make it...is it possible?

Thank you.

Giuseppe

[DaisyVo]

Hi, Geppux

Unfortunately, Shopify's native gift card functionality does not allow you to modify scheduled sending dates for gift cards once they are set. However, there are a few steps you can take to address this issue:

---

If you're using a third-party app to manage gift cards (e.g., Rise.ai, Gift Card Pro, or Shopkeeper Gift Cards), these apps often allow for more advanced features, including editing scheduled delivery dates.

• Solution: Go to the app's settings or dashboard to look for options to manage or reschedule the gift card delivery.
• Contact Support: If you can't find the option, reach out to the app's support team for assistance.
  
  

If you're using Shopify's native gift card feature and can't modify the date, a workaround is to cancel the original gift card and issue a new one.

Steps:

1. Deactivate the Original Gift Card:

   • In your Shopify admin, go to Products > Gift Cards.
   • Find the gift card in question and deactivate it (set its balance to $0).

2. Issue a New Gift Card:

   • Create a new gift card with the same value.
   • Use the customer's new delivery date and details to ensure it is sent correctly.

3. Communicate with the Customer:

   • Notify the customer that you've reissued the gift card with the updated delivery date.
   • Provide them with the new gift card code if necessary.
     
     

If the gift card is scheduled to be sent via email and you need to update the date:

• Shopify Email: You can't directly edit scheduled emails in Shopify.
• Third-Party Email Service: If you’re using a third-party email service, check if it allows rescheduling.

I hope this helps

Best,

Daisy