Google are banning my account as parts of my website don't show correctly for them in India??

careppe
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Hi, I have had a message form Google saying my account will be banned form the 1/1/2024 as my adverts are sending customers to pages that don't match the product on the advert. I've checked this and they are wrong! Having spoke to Google help in India, we have shared screens and on my screen in the UK everything is fine, on their screen, all of the pictures are missing and only part of the description is showing? They seem to think I may have some kind of ip blocker?! Not that I'm aware of, has anybody else come cross this in Shopify? If the account is banned then I have no business. I explained I only supply the UK where I have proven it shows fine but this is not good enough for Google!

 

Please help 🙂

 

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