Google Errors on missing gtin when all are there

[donnamac]

We have re-curring issues on the same products after entering all the manufacturers gtins.

We enter them one day, then in the next few days we get the yellow circle on SHOPIFY that is it missing gtins.

• We check the product, they are all there. 
• I have gone so far as checking EACH gtin in barcode checker and they are good.  A day or so later the error shows again.
• The google fields look good and 'custom product' is not checked

So far, we are having to DUPLICATE the products and they seem to be good so far.  

This is causing us major issues in marketing in Google.  

Why are we getting bad gtins, when all are there and good?  We fix and for a while they are good, then we get it again a day or so later.

Something seems to be going on.

[donnamac]

This is an UPDATE to my original post.  I have spent days looking into things and then another 2 days going back and forth with 'support'.

However...they did tell me how to look at the Google data from the SHOPIFY side a little differently.

Maybe this will help some of you.  Sorry it is so long.  I can't help it... : )

If you do not have many products, then this might be worth a try. 

1.  Go into your Google App (we get a block saying we have missing product data) 

               

2.  Click on 'Manage Products' in that Missing Product data box

           It brings up 4 selections across the top of the list (All Prods, Not Apprvd, Pending and Apprvd)

           Sorry...in my example it does not show any Not Apprvd (I don't know why) but I know there is a

               gtin error in the Pending list, so the example will be from that.

3.  Click into the list of not approved products.  This screen shows 25 prods at a time.

4.  Select (make sure they are all checked)  products and it presents the  EDIT PRODUCTS function.  Click on that.

               

 5.  Scroll down to review your products and see if anything pops out to you.  If you mouse over where it says '# Error', a reason pops up.

              

This may get you at least another way of looking at the Google data, in fact ALL the google data.
Unfortunately, it's the only place you can get to this level of the data sent over.
If you don't have many products, this might help you at least fix some of them.

One thing to look over is the Custom Product field.  Make sure that:

            - if there is a barcode (gtin) present, that field needs to say FALSE

            - if there is NO barcode (gtin), that field should read TRUE

For store owners who have a significant # of products....keep reading:

1. The Google App bulk edit facility basically cannot be used for us.  We have hundreds and hundreds of products.  If you have a fair amount of errors, this is really, really hard to use.

These are some of the things that are missing from it's functionality:

  a. it only lists 25 products at a time

  b. the products are in no particular order that I can figure out

  c. once you find a product on a page other than the first...you can fix it, but you can't page forward
       from there, you go back to the list BUT IT GOES BACK TO PAGE 1

  d.  you cannot search or filter to get to the product you need to look at

They probably do  not expect many errors, but I had 60-some products they were flagged...but they didn't show up on the not approved area.  They still went over to Google, but were flagged there, and could not be advertised. Support said there were none...even though the screen before that said there are. Augh!  So I tried going 15 pages in to the over 1,500 products we had and found that it works this way . . . basically not useable.)

I have requested that these fields be more user friendly from that edit facility.

However, IMO the 'support' group we access via chat does not have access to promote changes.

I believe their main job is to promote more apps and marketing for Shopify plus send us out to the hundreds of pages of documentation to peruse.  I was provided 5 links to documentation, an app and back to the same 'ol support link as a resolution.

He told me it would not be very viable to make it available from the Product Bulk Edit (which is what I requested)

A waste of 3 days of my time.