Re: Google Font only working on some devices / browsers

Solved

Google Font only working on some devices / browsers

OOSODrinksCo
Tourist
7 0 1

I'm having trouble with a Google Font I'd like to use for headers. For some reason the font is only working on Mac OS / Safari and isn't working on chrome or edge. I've tried to follow a number of online tutorials and still having no luck. Please let me know if we can connect to try to resolve this issue asap...so frustrating. I feel like Shopify should have this issue pretty easily solveable...

Accepted Solution (1)

tim
Shopify Partner
3630 314 1343

This is an accepted solution.

Share a link to your storefront (preview link or storefront password if one is set).

If my post is helpful, consider liking it -- it will help others with similar problem to find a solution.
I can be reached via e-mail tairli@yahoo.com

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Replies 5 (5)

PageFly-Theodor
Shopify Partner
691 86 98

Hi @OOSODrinksCo ,
This is Theodore from PageFly - Shopify Page Builder App.

Google Font not working on all browsers in your Shopify store? Here's what could be wrong:

  • Browser Cache: Clear cache and hard refresh (Ctrl+Shift+R on Windows/Chrome, Cmd+Option+E on Mac/Safari).
  • Font Variant: Double-check you're using the correct weight and style from Google Fonts.
  • CSS Code Errors: Review your code for typos or errors referencing the font.

Troubleshooting Tips:

  • Test in Incognito Mode: Rule out browser extension conflicts.
  • Inspect Element: Check browser developer tools for errors loading the font.
  • Consider Alternatives: Try a different Google Font with better browser compatibility.


Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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OOSODrinksCo
Tourist
7 0 1

Thanks. Unfortunately I've tried all of this. It's also hard to believe that changing the font is the best solution but thank you for the advice. 

tim
Shopify Partner
3630 314 1343

This is an accepted solution.

Share a link to your storefront (preview link or storefront password if one is set).

If my post is helpful, consider liking it -- it will help others with similar problem to find a solution.
I can be reached via e-mail tairli@yahoo.com
OOSODrinksCo
Tourist
7 0 1

Hey Tim - I’m not sure how to direct message on here or find your email. Would you reach out to oosodrinksco@gmail.com and I can send you all the info needed to view the site?

OOSODrinksCo
Tourist
7 0 1

Tim made time to hop on a call with me and work through the problem. He is the man! THANK YOU TIM!