Google Font only working on some devices / browsers

[OOSODrinksCo]

I'm having trouble with a Google Font I'd like to use for headers. For some reason the font is only working on Mac OS / Safari and isn't working on chrome or edge. I've tried to follow a number of online tutorials and still having no luck. Please let me know if we can connect to try to resolve this issue asap...so frustrating. I feel like Shopify should have this issue pretty easily solveable...

[PageFly-Theodor]

Hi @OOSODrinksCo ,
This is Theodore from PageFly - Shopify Page Builder App.

Google Font not working on all browsers in your Shopify store? Here's what could be wrong:

• Browser Cache: Clear cache and hard refresh (Ctrl+Shift+R on Windows/Chrome, Cmd+Option+E on Mac/Safari).
• Font Variant: Double-check you're using the correct weight and style from Google Fonts.
• CSS Code Errors: Review your code for typos or errors referencing the font.

Troubleshooting Tips:

• Test in Incognito Mode: Rule out browser extension conflicts.
• Inspect Element: Check browser developer tools for errors loading the font.
• Consider Alternatives: Try a different Google Font with better browser compatibility.

Best regards,
Theodore | PageFly

[OOSODrinksCo]

Thanks. Unfortunately I've tried all of this. It's also hard to believe that changing the font is the best solution but thank you for the advice. 

[tim · Accepted solution]

Share a link to your storefront (preview link or storefront password if one is set).

[OOSODrinksCo]

Hey Tim - I’m not sure how to direct message on here or find your email. Would you reach out to oosodrinksco@gmail.com and I can send you all the info needed to view the site?

[OOSODrinksCo]

Tim made time to hop on a call with me and work through the problem. He is the man! THANK YOU TIM!