Google merchant centre suspension - misrepresentation

Fairbay
Visitor
1 0 0

We just launched our store in Australia a few weeks ago. Our Google Merchant Centre got suspended after a few days due to Misrepresentation violation. We reviewed the policy, fixed the issues on the website and filed an appeal. However, it got rejected twice and each time cooling off period increases.

We would really appreciate if an expert can take a look at our site and advise if we are missing anything?

 

URL: www.fairbay.com.au


Thank you so much

 

Reply 1 (1)

EmmanuelFlossie
Shopify Partner
3095 226 741

Make sure the brands you show under brands we love, that you have permission to show these.

If your website is just a week old, you need to have more authority and a track record of order fullfilment. 

If the website is a week old, having sales prices is not normal. You need to have sold the item at its original price for a period of time, before you can have a sale price.

Do not use @gmail.com instead have your email address match your domain name.

 

You may have a lot more issues, so make sure to check the policies and guides below.

 

 

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
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