Google Merchant Feed can't crawl robots.txt

growandmake
New Member
3 0 0

I'm getting this error on most of my products

 

shopify_US_5293612353_16349352705
November 9, 2021 11:15:38 PM PST
robots.txt on the server is unreachable

 

Anyone have insights? It's been happening for 2 days.

Replies 3 (3)
EmmanuelFlossie
Shopify Partner
1224 65 287

This can happen at random, and is not really related to any issues on what you have on the website, but for example a temporary DNS issue, or Google has connection issues.

It should auto resolve after a while.

You could however double check your robots.txt file, Shopify has recently allowed merchants to modify it, but from my experience, there is no need.

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.
growandmake
New Member
3 0 0

I don't understand how it could be a random, since it's getting worse every day.

 

growandmake_0-1636643690452.png

 

This seems like something that is a problem with Shopify?

EmmanuelFlossie
Shopify Partner
1224 65 287

I recommend you contact Shopify to look into the issue. It should not be all your products. Only random products.

 

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.