Is Shopify support unhelpful for Google Merchant domain issues?

Organizene
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My Google Merchant account has an error message saying my domain name cannot be verified. I did the steps listed and was then told to contact support. Has anyone else been experiencing that the Shopify support staff (I'm not sure I tried the instant message route and the email route was just a loop) is extremely unhelpful and condescending? Not sure if I'm the only one dealing with this problem for some strange reason. Knowledge on how to fix my Google Merchant account would be helpful. Also, I am mostly focused on switching my business platform away from Shopify at this moment too. Any comments or suggestions from the community would be helpful.

Reply 1 (1)

EmmanuelFlossie
Shopify Partner
2953 221 710

I recommend verifying your domain manually, I have a full guide here: https://feedarmy.com/kb/verify-claim-website-shopify-in-google-merchant-center/

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
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