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I got this problem when I had resolved product misrepresentation in Google Merchant Center. Website needs improvements. They are saying to fix any of these:
There was a problem identified with your website. Update your entire website to provide a useful and transparent shopping experience for customers.
Make sure your website meets the following requirements
Please check my website blackdop.com
I am confused. Please help me.
Thank you
Solved! Go to the solution
This is an accepted solution.
Sure, in simple terms, your business, as a whole is not allowed on Google Shopping. Nothing you do, change or perform, will get you approved. Because your business model, print on demand is not allowed.
If you don't know what POD is, this wiki page might help you: https://en.wikipedia.org/wiki/Print_on_demand
Based on what I see, I guess you are print on demand, unfortunately this violates the following: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions
I've checked many times, but my Google Merchant is still suspended. I have also complied with Google Merchant Center policies.
You will not get approved if you are print on demand. You may want to re-read: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions
Did they refuse because this category is 'Custom Products'?
Custom products are allowed, if it's optional. However, again, as you are ignoring my info. Print On Demand, ie POD, ie non existing finalized products, ie the policy: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions
Is not allowed.
I don't understand the Print on Demand policy you mean, can you explain in detail about Print on Demand violations in my shop? I'm very beginner and need help.
I've also read all the Google Merchant Center policies, but I didn't find an article about Print on Demand there.
This is an accepted solution.
Sure, in simple terms, your business, as a whole is not allowed on Google Shopping. Nothing you do, change or perform, will get you approved. Because your business model, print on demand is not allowed.
If you don't know what POD is, this wiki page might help you: https://en.wikipedia.org/wiki/Print_on_demand
Hi EmmanuelFlossie - I too am getting the same issue for the last month or so - I was fine with Google from 9/2023 - around Jan 23, 2024 - not sure what happened or why - but all of a sudden my google merchant account is suspended...can you tell my why?
My shopify store/webiste is: www.sassysisters.shop
Please advise it's driving me CRAZY!!!!
For example, missing business details in the footer of all pages.
For example, incomplete business address on the contact page.
Product landing page does not follow the requirements, please check: https://support.google.com/merchants/answer/4752265?hl=en
These are just examples, so to find more issues, consider reading:
https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
Hi EmmanuelFlossie,
I am currently also facing the "Website needs Improvement" Suspension from Google Merchant Center. I have made many amendments as far as I can see for the website but after 3 reviews I am still suspended and I cannot get pass what the issues are.
https://www.alaniaarchitecturalproducts.co.za
After all that I have attempted to rectify, this is the last response that Google could offer me:
I even asked them to please at least point out exactly where the problem is situated for these policy violations, so that I can fix it, I asked for a CALL BACK response, but got the email reply. I'm not sure what else to change or update at this point, and seems like Google will not or cannot give me a direct answer. At the very least, I just need to know what needs to be done to have the suspension lifted.
To my knowledge I have done everything already? Or have I missed or overlooked something? Please let me know if I should start a new topic or if it is okay to continue here. (I apologize in advance if I posted this in the wrong place.)
>>> The Policy Violation Notification received from GMC<<<
According to our findings, your website is missing some basic requirements to ensure customers have a seamless shopping experience. Learn more about our editorial and technical requirements to ensure your account and products are active with full functionality.
How to fix
What to do
I recommend you add if the item is in or out of stock on the product landing page.
And the add to cart is above all your text.
Make sure to follow the landing page requirements: https://support.google.com/merchants/answer/4752265?hl=en
You may have more issues, so make sure to also check:
https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/13693865
Hello
I've been trying for a month to get my Google Merchant account approved, but every time Google gives me the same response. I'm facing the same issue again, so could you please guide me on what the exact problem might be?
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