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Google Merchant - Website Needs Improvement

blackdop
New Member
4 0 0

I got this problem when I had resolved product misrepresentation in Google Merchant Center. Website needs improvements. They are saying to fix any of these:

There was a problem identified with your website. Update your entire website to provide a useful and transparent shopping experience for customers.
Make sure your website meets the following requirements

  • Your website should have a domain name that matches the uploaded domain name
  • Your entire website shouldn’t have any broken links
  • Your website shouldn’t contain any placeholder images or text
  • The product details and categories should match those that you provide in your product data
  • Your website shouldn’t contain generic information and shouldn’t miss crucial information about products

Please check my website blackdop.com

I am confused. Please help me.

Thank you

Accepted Solution (1)
EmmanuelFlossie
Shopify Partner
2881 213 686

This is an accepted solution.

Sure, in simple terms, your business, as a whole is not allowed on Google Shopping. Nothing you do, change or perform, will get you approved. Because your business model, print on demand is not allowed.

 

If you don't know what POD is, this wiki page might help you: https://en.wikipedia.org/wiki/Print_on_demand

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 9 (9)

EmmanuelFlossie
Shopify Partner
2881 213 686

Based on what I see, I guess you are print on demand, unfortunately this violates the following: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
blackdop
New Member
4 0 0

I've checked many times, but my Google Merchant is still suspended. I have also complied with Google Merchant Center policies.

EmmanuelFlossie
Shopify Partner
2881 213 686

You will not get approved if you are print on demand. You may want to re-read: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
blackdop
New Member
4 0 0

Did they refuse because this category is 'Custom Products'?

Screenshot 2024-01-31 155921.png

Screenshot 2024-01-31 160121.png

EmmanuelFlossie
Shopify Partner
2881 213 686

Custom products are allowed, if it's optional. However, again, as you are ignoring my info. Print On Demand, ie POD, ie non existing finalized products, ie the policy: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

 

Is not allowed.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
blackdop
New Member
4 0 0

I don't understand the Print on Demand policy you mean, can you explain in detail about Print on Demand violations in my shop? I'm very beginner and need help.
I've also read all the Google Merchant Center policies, but I didn't find an article about Print on Demand there.

EmmanuelFlossie
Shopify Partner
2881 213 686

This is an accepted solution.

Sure, in simple terms, your business, as a whole is not allowed on Google Shopping. Nothing you do, change or perform, will get you approved. Because your business model, print on demand is not allowed.

 

If you don't know what POD is, this wiki page might help you: https://en.wikipedia.org/wiki/Print_on_demand

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
SassySisters
Visitor
1 0 0

Hi EmmanuelFlossie - I too am getting the same issue for the last month or so - I was fine with Google from 9/2023 - around Jan 23, 2024 - not sure what happened or why - but all of a sudden my google merchant account is suspended...can you tell my why?

My shopify store/webiste is: www.sassysisters.shop

Please advise it's driving me CRAZY!!!!

EmmanuelFlossie
Shopify Partner
2881 213 686

For example, missing business details in the footer of all pages.

 

For example, incomplete business address on the contact page.

 

Product landing page does not follow the requirements, please check: https://support.google.com/merchants/answer/4752265?hl=en

 

 

These are just examples, so to find more issues, consider reading:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.