Google reCaptcha - correct answer, showing your answer wasn't correct

Google reCaptcha - correct answer, showing your answer wasn't correct

Patmanami2
Shopify Partner
1 0 1

Something recently happened (no changes to backend code) where submission of the contact form looks ok, but then they are presented with a Challenge reCaptcha. Regardless of getting the images selected correctly on multiple browsers, the customer is always presented with 'Your answer wasn't correct, please try again.' I had to disable this on the Shopify backend to allow the form to present. 

 

Any suggestion on this error? 

 

Thanks much

 

Patrick

Replies 2 (2)

EB_Admin
Tourist
16 0 1

hello, i am facing the same problem .

how were you able to solve the problem could you please help.

2024newbie
Visitor
1 0 0

I have the same problem toofirst.jpgsecond.jpg

after I submit, it said my answer is wrong