Solved

Google Sales Channel doesn't reflect Merchant Account

LTd7
Tourist
3 0 1

Hoping someone can help me makes sense out of this... my Google Sales Channel (on Shopify) says none of my products were approved. But when I go to my Merchant Account it says I have 603 active items, and only 10 that were disapproved.

 

Does anyone know why they don't reflect the same information?

 

Any help is appreciated!

Accepted Solution (1)

EmmanuelFlossie
Shopify Partner
3106 228 742

This is an accepted solution.

Do not use Shopify to verify Google Merchant Center related data, because in this case Shopify is a 3rd party. Always rely and check the source, which is Google Merchant Center, and this will always be correct. Simply resolve the issues relating to the 10 disapproved products. By going to Google Merchant Center > products > diagnostics > check the reason

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 4 (4)

Moira
Shopify Staff
2067 225 327

Hey @LTd7,

 

Have you made any recent changes to your product listings?

 

Changes to the products' information in Shopify can cause successfully synced products to have errors and warnings. Continue to check the Google channel periodically to make sure that your products continue to sync. The information displayed in the Google Merchant Centre will be correct, you may just need to wait for the products to sync over. 

 

Google sets a strict 30-day expiry policy on synced product data, so the Google channel updates your products automatically within that 30-day period to avoid account suspension or loss of product data.

 

Let me know how you get on!

Moira | Social Care @ Shopify
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EmmanuelFlossie
Shopify Partner
3106 228 742

This is an accepted solution.

Do not use Shopify to verify Google Merchant Center related data, because in this case Shopify is a 3rd party. Always rely and check the source, which is Google Merchant Center, and this will always be correct. Simply resolve the issues relating to the 10 disapproved products. By going to Google Merchant Center > products > diagnostics > check the reason

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
FocusPulling
Visitor
1 0 0

Emmanuel, I've been digging deep in these forums and every time you answer/intervene, you fail to address what's asked, and you deflect the answer to irrelevant steps.  For example, the official "Accepted Solution" in this topic totally ignores what was asked, and deflects to a minority issue.  It absolutely should not have been marked as a "solution" but instead, lazy.

 

Again, the issue is that the official Google sales channel in a Shopify account reports products as not approved, even if the same products created by that Shopify feed at Google Merchant Center are showing there as fully approved and active.  This is a big problem for other purposes, such as YouTube Channel linking back at Shopify.

 

Can somebody besides Emmanuel seriously address this issue?  Emmanuel has also repeatedly said in the past that the official Google sales channel is very buggy, and "suggests" that we use other, third-party, expensive feeable services which is of course totally unacceptable.  I had this working before, but apparently re-syncing product status sometimes requires manual intervention.  My support tickets have been ignored on this too.

EmmanuelFlossie
Shopify Partner
3106 228 742

I am not a Shopify Employee, how can I address and resolve a bug that is not my product? I help merchants professionally find solutions, and as I do not build apps, I find and use apps that can achieve the desired results. If an app does not do this for 1+ year, such as the Shopify Free App, why would I want to use this app when it fails?

 

I problem solve, and the way I problem solve is by finding solutions for my clients and the public community.

 

If you need the app to be fixed, then you need to communicate continually with Shopify.

 

The public community is to problem solve. Fixing technical issues is something you need to talk to with Shopify directly.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.