Google Shopping Merchant Delivery Time Wrong

TFisher
Tourist
13 0 0

Hi,

 

I've got Google Ads Shopping Campaign set up for my store. I offer free delivery on the product I'm advertising which arrives to the customer in 2-3 working days after purchase. 

 

However, on my ads, this delivery time is saying 8+ days. 

 

My data for the Google Ads is being pulled through from my shopify store. 

 

Any ideas how I can either remove the delivery time, and just have it saying 'Free Delivery', or make the delivery time accurate?

 

Please also see the attached screen shots.

 

Thanks in advance!

 

Google Ad on 12 May 2024.png

The screenshot of this ad above was taken on 12th May 2024

 

Google Merchant Center.png

 

Shopify Shipping Transit Times.png

Reply 1 (1)

EmmanuelFlossie
Shopify Partner
3106 228 742

You can not remove Google Shopping Annotations. These are added based on AI.

 

If the dates are wrong, and the shipping settings submitted are correct. Then you need to submit shipping verifications: https://support.google.com/merchants/answer/10834831?hl=en

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
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