Help NEEDED with possible malicious code

[BestGifterEver]

Hello Everyone - It appears my store may have a malicious piece of code misrepresenting SEO results. We have not been able to identify it yet. This happened after uninstalling an AI app, but may not be related to it. Does anyone have similar experience? Can someone help? Thank you!

[Maz]

Hi, @BestGifterEver!

Thanks for getting in touch!

I'm sorry to hear about the issue you're experiencing. I'd recommend getting in touch with our live support here with some more information so that we can look at the cause of this!

[BestGifterEver]

Thank you for your answer. I already did that. They said they can’t help and suggested me posting to the community. I hope someone here mught be able to help.

[Maz]

@BestGifterEver 

I'm sorry to hear that! Have you spoken to the app developers about this yet?

[BestGifterEver]

Hi Maz - at this point, since I have no idea where the malicious code is coming from, I would really appreciate an outside look to help me identify it.

[Skye]

Hi, @BestGifterEver 

I will be helping my colleague out today.

Is your theme a third party theme, or Shopify developed? 

If the theme is developed by a third party your best option would be to reach out to the theme developers and they can dig into your theme's code. Unfortunately, if the theme isn't developed by Shopify our developers don't have the knowledge of the theme's build to assist. 

[BestGifterEver]

Hello, this was s a Suruchi theme. I already reached out to them and they claim no responsibility, since my shop also has other apps….

[Imogen]

Thanks for following up with us, @BestGifterEver. As your theme is third party, my colleagues are right in suggesting reaching out the developers of the theme directly as a solid support option for you here. As these folks created the theme, they know their code best, and should be able to advise on what's not appearing as it should. The Shopify Community is also an option, as we have several Partners that do work with third party code who may be able to lend a hand via a thread like this.

If you know the app that was uninstalled, you can also reach out to the developers of the app for assistance with removing any left-over code from their app from your store.

An additionally option would be to use our Partner Directory to connect with some Shopify Partners who may be able to assist.

As a final option, you could look into changing your theme for one from our Shopify Theme Store. I don't see any themes made by 'Suruchi' in our Theme Store, so if you got your theme from outside of our Theme Store, we recommend downloading an alternative theme from our Theme Store, as these are created by Shopify Theme Partners, or by Shopify directly. You can also reach out to the developer of your theme and see if they are any alternative ways they can support you beyond your request for help with finding this code.