hi How to upload my ID documents to realease my payouts?

aps_4
New Member
1 0 0

i tried all sort of methods and clear to clearer image of my ID to submit for releasing my payouts but i am helpless to submit the documents. can somone help me on this platform?

 

Replies 2 (2)
Olivia
Shopify Staff
791 74 142

Hey, @aps_4!

 

Welcome to Shopify Community.

 

Thank you for sharing your question. It sounds as though you are having trouble with failed ID verification through our automated system.

 

To better guide you with next steps, please share the following details with me:

 

  • What device you are using to submit your documents
  • File size/s and file type/s
  • Does an error appear after uploading your documentation? If so, please share a screenshot of the error here

I look forward to your reply,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Olivia
Shopify Staff
791 74 142

Hi again, @aps_4.

 

It's been some time since we heard from you, so I wanted to check-in and make sure you were able to get the assistance you need.

 

Please let us know,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog