Hmmm… can't reach this page Check if there is a typo in

Hmmm… can't reach this page Check if there is a typo in

1 0 0

Hello I'm getting this message as well as my friends, I have performed a diagnostic, cleared my cache', rebooted my pc and checked my connection.  Please help.


My store is

also tired

This is what appears on google chrome home page:

Hmmm… can't reach this page

Check if there is a typo in


Reply 1 (1)

Shopify Staff
2266 154 260

Hi, @Allmi.


Welcome to the Shopify Community!


I understand you're receiving an error message when trying to access your website. When navigating to your store, I'm receiving the following: This site can’t be reached - DNS_PROBE_FINISHED_NXDOMAIN. This error message often indicates that this probe could not find the matching IP for the domain, and it determined that the domain is non-existent.


I also checked the DNS records for your domain and it looks as though there was a failure to collect this information. Could you advise if you recently purchased this domain, or is this a domain you've had for some time?


If you've owned the domain for some time, there is a possibility that the domain was not verified through email when you first purchased it. If so, please follow the steps below to resend the verification email.


  • Navigate to your Shopify admin, Settings > Domains section.
  • Select your root domain. This is the domain that does not contain www
  • In the yellow box select: Resend email.
  • If you're not able to see the resend email option, you'll want to click on edit next to Registrar Information to update the email on file. This will automatically send the verification email. 
  • After following these steps, you should receive the domain verification email.

Lastly, I'd love to hear more about your business. What kind of online store are you working on and how do you market your business online? 

Victoria | Shopify 
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