Homepage Title showing "(1)"

Solved
Iansz
Tourist
3 0 0

Hello,

I have (1) at the beginning of the Homepage Title which is definitely not in the Preference settings, anyone have an idea on where it could come from please?

Screenshot 2021-11-07 at 16.10.09.png

Thanks

Ian

 

 

Accepted Solution (1)

Accepted Solutions
Marty
Shopify Staff
425 67 84

This is an accepted solution.

Hi @Iansz.

Thanks for getting back to me. This (1) is due to your chat/messenger box that appears on your homepage, you will notice once you click the message as a visitor/customer that (1) will vanish. It is simply to indicate that there is a message within your active browser tab. 




I hope that helps you out moving forward, if I am misunderstanding the question, feel free to reach back out here with any further context! 

Marty | Social Care @ Shopify
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Replies 5 (5)
Marty
Shopify Staff
425 67 84

Hi, @Iansz.

Thanks for your message, I would be happy to offer you some assistance with this. It looks like this is an announcement bar/banner area, either a native feature of whatever theme you are using or a third-party application you are using. If so, are you able to see that "1" added anywhere in your announcement banner settings? I would be happy to take a closer look, are you able to share your store URL here?


Marty | Social Care @ Shopify
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Iansz
Tourist
3 0 0

Hey Marty,

 

Thanks for offering some assistance, We're using the "Prestige" theme and I don't see the (1) anywhere else on the store nor in the announcement bar.

Plus we don't really have any main third party apps installed.

Yes thanks, here's the store URL: The Beauty Kollective 

 

Ian

Marty
Shopify Staff
425 67 84

This is an accepted solution.

Hi @Iansz.

Thanks for getting back to me. This (1) is due to your chat/messenger box that appears on your homepage, you will notice once you click the message as a visitor/customer that (1) will vanish. It is simply to indicate that there is a message within your active browser tab. 




I hope that helps you out moving forward, if I am misunderstanding the question, feel free to reach back out here with any further context! 

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Iansz
Tourist
3 0 0

Thanks Marty,

 

Would you know of a preference to switch this permanently switch this off, as we get an alert in the Shopify Chat app? 

 

Regards

Ian

Marty
Shopify Staff
425 67 84

Hi, @Iansz.

Thanks for clarifying this, this is not something you can currently shut off as it's simply supposed to notify your customers of the welcome message when they visit a homepage. That said, I can certainly see how this may be distracting for some customers and I would be happy to send your feedback up to our developers to look into this potential for future updates. Although I cannot promise an update will be made, we love getting feedback from our merchants and making sure we take all ideas into consideration. 

Thanks again for your message and feel free to reach back out any time! 

Marty | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog