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How can I activate my online store without receiving the verification code?

Adventhouse
Visitor
1 0 0

I have been trying to login to my shop that has been inactive I follow the directions and it says it will send me a code to my email but I never received the  code I have tried multiple times I can’t get any help from help center because I have to login but I can’t login I’ve tried to call I’ve emailed and I can’t get anyone to help.  I have now opened a new account just so I can hopefully get an answer from someone on how to get my shop active.  PLEASE help me get to a live person or tell me how to get my shop active without the code I’m not receiving 

Thanks 

Accepted Solution (1)

Ollie
Shopify Staff
2407 454 407

This is an accepted solution.

Hey @Adventhouse.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Looking into this, we will need you to get in touch with our live support to assist you further in this matter. Since we cannot authenticate you directly over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
With that being said, you can get in touch with our live support by completing this form available here.
 
Once you complete the form - you should see the option to Get Support and speak directly with a Support Advisor about the situation. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Ollie
Shopify Staff
2407 454 407

This is an accepted solution.

Hey @Adventhouse.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! Looking into this, we will need you to get in touch with our live support to assist you further in this matter. Since we cannot authenticate you directly over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 
 
With that being said, you can get in touch with our live support by completing this form available here.
 
Once you complete the form - you should see the option to Get Support and speak directly with a Support Advisor about the situation. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog