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How can I appeal the closure of my dropshipping store?

personalkingo
Visitor
2 0 0

Dear Shopify,

I am writing to appeal the recent closure of my Shopify store. I believe this closure was done in error, as I have not violated any of Shopify's Acceptable Use Policies to my knowledge. My name is Jack Patersonal. I had recently updated my payment information to continue paying for my Shopify subscription plan when I discovered my store had been unexpectedly closed.

 

I am unsure why my store was considered in violation of your policies.

 

My store sold Dropshipping Products and operated without issue since I opened it on 01/17/2024. I would greatly appreciate if you could please review my account again. My store on your platform is important to me and I would like the opportunity to remedy any issues to continue selling.

Please let me know if any additional information is needed from me. I am happy to cooperate to show I have not violated any rules that would warrant my account closure. Thank you for your time and consideration. I look forward to hearing back from you.

 

my store :  97b879-3.myshopify.com

and i try send request to shopify support but appeal form not working this error i facing i can't write my name 

 

Accepted Solution (1)

Shay
Shopify Staff
2968 460 610

This is an accepted solution.

Hi @personalkingo 

 

Thank you for the screenshot showing this error message. I am sorry to hear about this decision and I hope you can get it successfully appealed. 

 

For the error message you are seeing, please try to open the link in a private/incognito browser window or in a different browser. While we recommend Chrome you can also try Firefox or Opera. The submission page generated is unique to your store, so there isn't a specific page I can access or troubleshoot myself. If for any reason you are not able to submit this form, even after trying alternate browsers or devices, please instead email legal@shopify.com with the details of your business and the situation as well as the error message you are seeing. I would also contact our authenticated support team to report this error and see if we can escalate this review request internally for you. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

personalkingo
Visitor
2 0 0

SNipping.PNG

Shay
Shopify Staff
2968 460 610

This is an accepted solution.

Hi @personalkingo 

 

Thank you for the screenshot showing this error message. I am sorry to hear about this decision and I hope you can get it successfully appealed. 

 

For the error message you are seeing, please try to open the link in a private/incognito browser window or in a different browser. While we recommend Chrome you can also try Firefox or Opera. The submission page generated is unique to your store, so there isn't a specific page I can access or troubleshoot myself. If for any reason you are not able to submit this form, even after trying alternate browsers or devices, please instead email legal@shopify.com with the details of your business and the situation as well as the error message you are seeing. I would also contact our authenticated support team to report this error and see if we can escalate this review request internally for you. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog