How can I cancel my subscription if I can't access my account?

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I keep getting billed for the subscription but I don’t have a store running and I it won’t let me login to deactivate it so I just get these bills for no reason. How do I stop this?

Replies 2 (2)

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Hi @Creatify1 
This is Theodore from PageFly - Shopify Page Builder App.


Being billed for an inactive Shopify subscription is understandable frustration. While logging in to deactivate seems ideal, here are options:

- Contact Shopify Support: Explain your situation and inability to log in. Phone, live chat, or email are available.
- Check your payment method: Stop future charges directly through your credit card issuer or bank. Past charges might require contacting them.

Best regards,
Theodore | PageFly

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Shopify Staff
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Hi there, @Creatify1!


I'm sorry to hear you're having trouble closing your account. I recommend contacting our live support team using this link so we can investigate further and assist you with deactivating your store. 


Please let me know if you have any other questions!

Greta | Shopify 
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