How can I cancel my untraceable order #1002 from seller oknhe12?

[romanticsion]

my order no #1002

seller oknhe12

It says the item is being shipped, but there is no tracking number and the seller cannot be contacted. Please force me to cancel it

[Ollie · Accepted solution]

Hey @romanticsion.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful. 
 
As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. In this case, since you have specified that you cannot get into contact with the business that you made the purchase from. I believe it would be best to speak to your bank or credit card company (depending on how you made the purchase) and bring this to their attention. They will have processes aimed to retrieve your funds for the online purchase. 
 
With that being said, if you suspect that this online store is operating on the Shopify platform and is violating our Terms of Service and/or our Acceptable Use Policy you can file a report with the merchant here. 
 
Let me know if you have any questions. 

[romanticsion]

Thank you for your answer.
I contacted the credit card company and applied for overseas dispute settlement.
There is a problem with the store oknhe12, so please submit the report.

Thank you.