Solved

How can I change my bank account number in the payments section on Shopify?

yiğit123
Visitor
2 0 1

Hello, I am now in the payments section on Shopify and I no longer use the bank account number I added before and I want to change it, but I do not remember the number because I deleted it. Can you help me how can I add a new account number?

 

Accepted Solution (1)

Mac
Shopify Staff
1675 170 272

This is an accepted solution.

Hi, @yiğit123!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

You mentioned that you are unable to update your bank information as you do not have records of your previous bank details. Since this is the case, we can assist you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to access your account and take a closer look.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 5 (5)

Mac
Shopify Staff
1675 170 272

This is an accepted solution.

Hi, @yiğit123!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

You mentioned that you are unable to update your bank information as you do not have records of your previous bank details. Since this is the case, we can assist you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to access your account and take a closer look.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

yiğit123
Visitor
2 0 1

Thank you for help 👍

Mac
Shopify Staff
1675 170 272

Hi again, @yiğit123!

 

Thank you for the update. I'm glad I could guide you in the right direction. I have marked the previous reply as a solution for the benefit of others who may encounter the same issue.

 

If you have any further questions, please don't hesitate to let me know. I'm here to assist you!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shree_Ganesha
Visitor
1 0 0

Hello sir i recently made a payment and activated auto-pay for shopify starter plan but it doesn't showing on the app please help me about it.

Olivia
Shopify Staff
1717 146 309

Hi, @Shree_Ganesha!

 

Thank you for joining this thread. The Starter Plan does not include an online store, just in case that is the feature you're concerned about not seeing. For the full list of options that should be unlocked to you, check out this Starter Plan FAQ (https://shopify.link/Q3GA). If in fact there's a different issue, please describe it further to us so we can better guide you.


Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog