How can I clear a canceled order from my order icon?

[Leafandwood]

Hello,

I always have a number 1 showing on my order icon because I can not clear an old order that was canceled and I don't know how to get rid of it. 

On my order page the date, customer name, sale price are crossed out, says payment pending in orange, unfulfilled. 

on the sale page of the transaction it says PayPal transaction pending. 

Any help on how to clear this would be very helpful .

Thanks

[June]

Hi @Leafandwood,

Hope you're doing well. 

I'd love to collect a little more information here - based on that I'll have a better idea as to whether what you're seeing is expected behaviour or if there are any next steps I can recommend.

• How recently did you cancel this order? 
• Since cancelling the order, have you performed a hard refresh (i.e. refreshed the page and/or visited other parts of the Shopify admin such as Home, Products, etc.)?
  
• When you select Open orders from your Orders page, is the order you've mentioned still listed here? 

If I've replicated what you've described correctly, then cancelling the order (even one that was previously pending payment) should remove it from your open orders. That said, if you're willing and able to include any screenshots of what you're seeing on your end, that would be a great help! 

Notice that when I cancel the order (from the individual order page itself, More actions > Cancel order) the orange bubble that previously said "Pending payment" has changed to "Canceled" and "Voided" on both pages. It sounds like yours is still reading "Pending payment" though, is that correct? Can you confirm that you've followed those same steps to officially cancel the order? 

[Leafandwood]

Hello,

Thank you for your reply. 

I canceled the order a few months back. 

On the individual order page, under more actions, there is no cancel options to select. 

I notice that the amount listed though is only the shipping charge, might this be part of the issue to resolve?

[June]

Thanks for these screenshots! You raise a great point, as the biggest differences we're seeing between our two orders are right here. 

Your order:

   

My order: 

When you visit your PayPal account, do you still see a pending payment of $21.01? If so, is there an opportunity to cancel it on that end? 

Since I don't have the option to authenticate your account and more closely investigate Order 1018 from here, you may wish to contact our support team via our Help Center to give this a deeper look. Feel free to share our thread here for reference, though I imagine access to your Order status page will be more than enough context. 

From there, if you do have any updates or insights that you'd like to share with me, I'm more than happy to help however I can.