Re: customer chat

How can I contact customer chat for assistance?

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I can't even reach the help center to chat with an agent how do I get help?

Reply 1 (1)

Shopify Staff
1200 125 151

Hi, @ttmc418!


Thanks for reaching out. To contact our live support team, you can follow these steps:


  1. Head over to the Help Center.
  2. Enter the details of your question into the chat assistant.
  3. Wait for the chat assistant's response and click I still need help.
  4. Follow the prompts to be connected with a Support Advisor. 


If you're having trouble accessing the Help Center, I recommend clearing your cache and cookies and/or using an incognito window. These can help fix any local issues that might be happening!


Please let me know if you have any other questions. 

Greta | Shopify 
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