How can I contact support if pausing my account isn't an option?

[simplify]

How do I get in contact with the Support Team, as my support links are reverting me back to the community forum option?  I need to speak to someone about pausing my account so that I may work on it.

[RobDukarski]

@simplify 

You should be able to pause and build for a minimal monthly fee, I believe it is around $9/mo, but without that you cannot pause and continue building out the content for the storefront as far as I am aware.

Another approach could be to set up a Partner account and start a development store as you can build that without paying for it until you are ready to take it live. When you do take it live you would need to contact Support to remove the referral credit because you are not allowed to refer yourself and gain income from it.

Hope that helps!

[Summer]

Hey, @simplify! Welcome to Shopify Community!

In order to put your store on the Pause and Build plan your store needs to be on a paid plan and at least 60 days past the free trial period. If you don't see the option to go onto the Pause and Build plan in the Plan page of your Shopify admin, there's a chance your store hasn't met the mentioned criteria. You can only pause your store if it meets them.

If your store is on a paid plan and it's been at least 60 days past the free trial period, but you don't see the Pause and Build plan option by following the steps on this page, we’ll need to access your account in order to investigate the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.