How can I correct my birth date in my Shopify account?

[kyle1822]

when signing up to Shopify I entered the wrong date of birth and didn't realise. I'm struggling to find a way to change it so that I can start to accept payments on my website. I've looked on countless posts on here and all of them get a response like use the live chat room, but I ask the live chat room the question and it just says we don't have that feature. What do I do now. Would be really appreciative if someone could help me change it.

[Summer]

Hey, @Kyle1822! Welcome to Shopify Community!

I understand you need to update your date of birth in your Shopify Payments account. There's no way to do this within your admin, so what you read on the other Community posts is correct, you do need to create a support ticket and speak with our support team to update your date of birth. 

Now, I'd love to help you get connected with our support team and ensure you get the support you need. From here, you can visit our Help Center and chat with the AI assistant again. Then, type in account support and click Chat with a Support Advisor as shown on this screenshot. This should start a chat and allow you to proceed with your support request. If you still have trouble getting connected, let me know and I'll help you further!

While you wait for your date of birth to be updated, consider checking out our launch checklist. This will ensure a smooth launch day and help you get your marketing strategy sorted. Good luck on your launch!

[kyle1822]

When I click chat with a support advisor it comes up with the screen shot attached.

[Summer]

Thanks for the update, @Kyle1822. This isn't supposed to be happening so let's troubleshoot the issue you're experiencing. There's a possibility that a local issue is preventing you from getting through to our support team. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. Could you please try performing the steps below and attempt to speak with our support team after going through each step? 

• Clear the cookies and cache of your browser. After this, completely reboot the browser.
• Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
  If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up to date on the latest version.
• Try another device, such as another computer or mobile phone.
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
• Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.

Please let me know whether any of the steps resolve the issue or not. Thanks! 

[kyle1822]

Hi just tried all of these steps unfortunately none of them have worked. Really strange. Hopefully u could further help me into finding a resolution. Thanks 

[Victoria]

Hi, @kyle1822. Thanks for following up and sharing this.

I am just taking over for my colleague here, and I'm all up to speed on the previous conversation. To gather a bit more context, could you please share a screenshot showing the website URL in the address bar? This is because I'd like to ensure that it's redirecting to the correct page.

Looking forward to your reply!

[kyle1822]

Do u mean photos of these

[Victoria]

Thanks for providing those screenshots, @kyle1822.

It looks as though the website URL is redirecting to the correct page. As an additional measure, could you try using this link here to select a store and proceed to contacting support?

Thanks! 

[kyle1822]

hi, still the same problem even when using this link