How can I deactivate my store without contacting customer support?

Loua1
Visitor
1 0 0

I tried to deactivate my store on 4 Dec and there was a message that said I have to communicate with costumers support to do that and because I couldn’t find an email or something to do that my store was still active and now I can’t deactivate the store unless I pay 250€ because my 3 months of 1€ are over… unbelievable and  unacceptable nice scam …

Reply 1 (1)

StephensWorld
Shopify Expert
1373 167 338

You can deactivate your store by logging in to your Admin > Settings > Plan > Deactivate Store.

 

https://help.shopify.com/en/manual/your-account/pause-deactivate-store#deactivate-your-store 

 

If it's prompting you to pick a paid plan when you try logging into your store, that probably means you've already deactivated the store. You can reach out to Shopify's support directly though, for confirmation.

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