Re: Account

How can I delete an extra active Shopify account?

MariaW
Tourist
5 0 1

I have two active Shopify account I don't know how that happened I need to delete one! Someone help me please?

Replies 5 (5)

Emily
Shopify Staff
1457 105 200

Hi, @MariaW.

 

Thank you for reaching out! 

 

Do you have access to both of them? You can delete the one of your choosing by following the steps below: 

 

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Deactivate store.

  3. If applicable, review the options to switch to the Pause and build plan, or start a new store.

  4. If you still want to deactivate, then click Deactivate store.

  5. Select a reason for the deactivation, and then click Continue.

  6. Enter your password, and then click Deactivate now.

 

Please let me know if you have any further questions! 
 
Talk care,

Emily | Social Care @ Shopify 
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MariaW
Tourist
5 0 1

Yes thank you I deleted it 

FabioPaduano
Shopify Partner
11 0 0

Hi maria do you have 2 shopify accounts or 2 different stores (one for each account)? In the second case you can follow Emiliy's suggestions. 
While if you're in the first case you have first to figure out which one is the owner of your store and than delete the other one.

Fabio Paduano
e: [email protected]
t: +39 320 4521 570
MariaW
Tourist
5 0 1

It was two different stores thank you 

MariaW
Tourist
5 0 1

Yes I deleted it thanks everyone