How can I fix an SSL pending issue on my domain?

How can I fix an SSL pending issue on my domain?

Sadique
New Member
7 0 0

Dear Team,

 

We have connect the domain with the website now its showing with SSL pending 
let us know how we can fix it 

 

 

Sadique_0-1662548509507.png

 

Regards
Muhammed Sadique

Replies 2 (2)

PageFly-Victor
Shopify Partner
7865 1785 3079

This is PageFly - Advanced Page Builder. I would love to give you some recommendations

 

When you add your custom domain, a new SSL certificate is automatically created. This process can take up to 48 hours but it sounds like it's been longer which tells us there are likely some settings that aren't quite correct.

To resolve the security error, make sure that your domain record settings are configured correctly.

The most common issues with domain configurations are:

1.Your A record isn't pointing to Shopify

2.Your domain has more than one A record

3.You are using a AAAA record

4.You are using a CAA record

5.DNSSEC is enabled for your domain

Best regards,

PageFly

Ivy
Shopify Staff
1033 82 133

Hello, @Sadique.

The website thegrazie.com does appear to now be working well for me:

Screenshot 2022-09-08 9.20.17 AM.png

Generally speaking, for SSL issues once you are sure you have the domain set up correctly and have waited for a 48 hour period then this usually resolves the issue. For future reference, the correct DNS settings to be applied are:

1. Point the A record to the Shopify IP address 23.227.38.65.

2. If necessary, change the Host name to the @ symbol.

3. Delete any other A records on the domain if there are any present.

4. Point the CNAME record with the name www to shops.myshopify.com.

Once all of these are correct, and you have served the waiting period of up to 48 hours then the domain should then work well for you. Where are you at the moment with your store set up? This blog post is an excellent resource, it goes through a 14-point checklist before you go for launch and it is definitely worth having a read-over before you launch. I hope this helps! 

Ivy | Social Care @ Shopify


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